Q. Can I attend the event?
A. You should not attend the event if:-
you have been told to quarantine 14 days before the event
you have been outside the UK within the 14 days before the event.
you or any family member feel unwell or have any of the symptoms of Covid- 19.
there is a local lockdown announced in your area

We will refund your ticket upon proof of illness.

Q. How do I book to attend the event?
A. All bookings must be done via the online booking system
The booking form must be filled out in full with all names and contact details supplied for track and trace – if the form is not filled in fully you will not be permitted to attend the event.

Q. Can I buy tickets at the gate?
A. NO. All tickets will be prebooked online. Anyone without a prebooked ticket will be turned away.

Q. Do I need to print my ticket?
A. YES. All tickets must be printed and presented at the entrance of the site by the named individual on the printed ticket. No soft copy tickets will be allowed.

Q. What do I do if I have already booked for this year?
A. If you have booked and paid in full you will need to submit a new booking form with details on for track and trace.
If you do not wish to attend this year’s event and have already paid your booking will be carried over to 2021 automatically.
If you need a refund please contact Booking2020@zambezifest.com

Q. What are the laws on social distancing?
A. Please refer to the government guidelines on social distancing – there is no change at this event to social distancing guidelines. Source www.gov.uk

Q. Who can I camp with?
A. As per the government guidelines below
You should limit your social interactions to two households (your support bubble counts as one household) in any location; or, if outdoors, potentially up to six people from different households. Source – www.gov.uk

Q. What measures have been put in place at the event to keep me safe?
A. At Zambezifest 2020 event we want all our patrons to have a fun time, and importantly a safe time. The health and wellbeing of our patrons and staff is of paramount importance. We have been monitoring the guidance over recent weeks from the Government and Public Health England, and planning our event in accordance with that.  https://www.gov.uk/government/publications/coronavirus-covid-19-guidance-on-phased-return-of-sport-and-recreation/guidance-for-providers-of-outdoor-facilities-on-the-phased-return-of-sport-and-recreation
We are reducing patron numbers to the event to ensure social distancing can be maintained. 
All patrons prebook electronically (via online booking form), supplying contact details of their party for track and trace as per government guidelines. 
We will implement socially-distanced queuing at the entrances. We will be operating a one-way system around the picnic patches. All the aisles will be 2m wide and there will be a 1m gap between picnic patches.
Each picnic patch will be allocated to their established “bubble” as per government guidelines.
The picnic patches will be defined by painted lines in the grass - 3m wide x 3m deep
Patrons will be encouraged to use hand sanitisers as they enter and leave Beechwood park, and are advised to wear face coverings at their discretion.
We will be using mobile individual Portaloos which will allow for social distancing and will be regularly cleaned.
Patrons who are accompanied by children are responsible for supervising them at all times and ensuring they follow social distancing guidelines.
Perspex screens, where applicable will be used and we will use ‘put down - pick up’ as much as possible, rather than passing goods hand to hand.
There will be signage around the site reminding patrons of the 1+m social distancing rule, and hand gel stations
Contactless payments are encouraged
There will no longer be a marquee erected
One 6 x 3m open sided Gazebo for the entertainer to perform under with a 3m exclusion zone around the gazebo as per government guidelines will be erected.
Music volume will be lowered to stop patrons having to raise their voices as per government guidelines. There will be no dancing area, as per government guidelines. 
If further government guidance is issued regards outdoor events, we will proceed to follow that guidance.
Customers with accessible requirements will be able to park their car as close as possible to the event field.
Please bring your own chairs and picnic equipment. There will be no supply of any gear due to cross contamination guidelines so if you do not bring it with you, you will have to do without.

Q. What about food and drink?
A. You are able to bring your own food with you. There will be no sharing of food or facilities outside of your picnic patch as per guidelines. There will be limited food stalls available to purchase from at the event.
Due to government guidelines NO alcohol can be bought into the event field however there will be a licenced bar onsite which will conform to government guideline policies. Please see additional information on the Bar.
Patrons will need to follow the one-way system around the event field to get from their picnic patch to the toilets, food and beverage facilities and back to their picnic patch.

Q. Do we have to stay within our picnic patch for the duration of the event?
A. You may leave your picnic patch but there will be a one-way system operating within the event field, so you will have to follow that route to return to your patch. The patches have been designed to be one metre apart within each row, but will have two-metre aisles between the rows.

Q. Are dogs allowed?
A. Dogs are allowed as long as they are on a leash at all times and any mess is picked up and disposed of in the normal manner.

Braais are permitted in your patch however they must be off the ground.
All patches must be cleared of all rubbish at the end of each evening and disposed of in the provided dustbins. Each patch will be provided with a dustbin bag for this purpose.